Returns & Refunds

1. Opened packs

A pack purchase is final once the pack is opened. A card’s identity, grade, or value being different from what you hoped to receive does not create a right to cancel the purchase, exchange the result, or reroll.

This rule does not remove rights relating to an unauthorized or duplicate charge, a service error, a card materially different from its description, an unfulfilled purchase, or another remedy required by law. Email us with the transaction reference so we can investigate.

2. Damaged or incorrect deliveries

Report a damaged card or an incorrect item within seven calendar days after delivery to ely@hypetheory.net. Include your shipment reference, a description of the problem, and clear photos of the card, packaging, and shipping label.

Keep the card and packaging while we review the claim. Contact us for instructions before returning anything. We will explain any authorized return, return-shipping arrangement, and applicable remedy. Please do not alter the card or remove it from its grading holder while a condition claim is being reviewed.

The seven-day reporting policy does not shorten a nonwaivable statutory right or make a valid claim automatically disappear where applicable law provides otherwise.

3. Shipping, missing items, and delays

US shipping costs $5 USD per card, and each card ships in a separate package. If you request several cards, they may arrive separately. Use the shipment reference for the individual card when reporting a problem.

If tracking indicates a problem or a shipment has not arrived within the delivery estimate, contact us with the shipment reference. We will investigate with the fulfillment or delivery provider and arrange an appropriate remedy for a confirmed loss, subject to applicable law.

The delivered-item reporting period does not start for a package that has not been delivered. Required delay notices, cancellation choices, and refund rights remain available.

4. Payment and refund requests

Contact us about unused deposited funds, an unopened or unfulfilled purchase, a duplicate payment, or another payment issue. We will review the transaction status, funding source, provider restrictions, applicable purchase terms, and legal requirements before confirming the resolution.

When a refund is approved or required, we will explain the amount and method. We will process it within the time required by applicable law. Receipt may depend on the payment provider or bank; we will provide available status information. We will not substitute account credit where a monetary refund is required without your valid agreement.

A temporary hold or pending payment is not itself a completed charge. You do not need to make another payment merely to request an investigation.

5. Sell-backs are separate sales

An eligible sell-back is a separate ownership transfer, not a return or a refund. Our standard buyback pays 90% of the applicable card valuation with no additional sell-back fee. Manual offers show the amount you will receive before acceptance.

Cards with a disclosed automatic-sale deadline are subject to the seven-day automatic-sale rule in our Terms of Service. Request eligible shipping before the displayed deadline to keep the physical card. An automatic sale does not waive a valid delivery, payment, or statutory claim.

6. Contact and your rights

We may reasonably ask for records needed to verify ownership, delivery, or payment. Our review process does not require you to give up a statutory remedy or payment-dispute right. Do not mail a card to an address that has not been confirmed for your return.

Contact Hypetheory LLC, a Texas limited liability company, about Chase House at ely@hypetheory.net. For account or privacy requests, write from the email address associated with your account or waitlist signup. Do not include passwords, payment details, or identity documents.